Information We Collect
When you register and use the Everwin platform, we collect several categories of personal information needed to operate our services safely and efficiently. This data collection is fully transparent — you always know what information we ask for and why it is needed.
We never collect irrelevant or unnecessary data. Every piece of information we store has a clear and legitimate purpose within the context of operating a responsible online gaming platform.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, KYC number | Identity verification, AML compliance |
| Contact Data | Email, phone number | Communications, security notifications |
| Financial Data | Payment methods, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser | Account security, fraud detection |
| Game Data | Betting history, session duration | Responsible gaming, analytics |
- Data is collected only when you register, make a deposit, play, or contact our support team.
- You can enquire about what data we hold at any time via our support email.
- All data collection complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
How We Use Your Data
The data we collect is used solely to enable us to deliver a quality, secure platform experience that meets the needs of our members. Everwin does not use your data for third-party marketing or any activity unrelated to this platform.
Every use of data is grounded in one or more valid legal bases — whether to fulfil a service contract, comply with legal obligations, or serve legitimate interests that do not override your privacy rights.
- Managing your account, processing deposits and withdrawals securely and accurately.
- Verifying your identity through the KYC process to meet legal compliance requirements.
- Sending security notifications, account updates, and relevant promotional information.
- Detecting and preventing fraud, money laundering, and suspicious account activity.
- Supporting responsible gaming tools such as deposit limits, loss limits, and session time limits.
- Improving the platform user experience based on usage patterns analysed in aggregate.
If you no longer wish to receive marketing communications from everwin, you may unsubscribe at any time by contacting our support team. Your request will be processed within 5 business days and will not affect your core account services.
Data Encryption & Security
Everwin continuously invests in industry-grade security infrastructure to ensure your personal and financial data is protected at all times. We employ multiple layers of technical and organisational safeguards to minimise the risk of unauthorised access, exposure, or data loss.
Our platform operates using 256-bit SSL/TLS encryption for all communications between your device and our servers. This means every transaction, every login, and every interaction with the platform is transmitted in a form that cannot be read by any unauthorised third party.
- 256-bit SSL/TLS encryption for all data in transit between you and everwin's servers.
- Passwords are stored as bcrypt hashes — no one at everwin can read your password.
- Two-factor authentication (2FA) is available for all accounts as an added layer of security.
- Real-time monitoring to detect suspicious logins from unrecognised locations or devices.
- Financial data is stored separately from personal data with strict access controls.
- Regular security audits are conducted by independent parties to assess and strengthen system protections.
In the event of any data breach that may affect your personal information, everwin will notify you within 72 hours of the breach being identified — in line with international data protection best practices. We will never conceal any security incident from our members.
Data Sharing with Third Parties
Everwin does not sell, rent, or trade your personal data. However, in the course of operating the platform lawfully and securely, there are limited situations where we need to share your data with trusted third parties. Any data sharing is limited strictly to the information required and is subject to rigorous data protection agreements.
| Third Parties | Data Type | Purpose |
|---|---|---|
| Payment Processors | Financial transaction data | Processing deposits and withdrawals |
| KYC Providers | Identity document | Identity & age verification |
| Game Providers | Member ID, session data | Casino game operations |
| Authorities | In compliance with court orders | Legal compliance |
- All third-party providers must sign a data processing agreement before receiving any information.
- We do not share data with advertisers, data brokers, or third-party marketing companies.
- Cross-border data transfers (where applicable) are protected by recognised data protection mechanisms.
Cookies & Tracking Technologies
Everwin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you as a logged-in user, remember your preferences, and ensure the platform runs smoothly.
- Essential Cookies: Required for core platform functions such as login sessions and account security. Cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the platform for improvement purposes.
- Functionality Cookies: Remembering your preferences such as language and display settings for ease of use.
- Analytics Cookies: Aggregated data used to understand usage trends and optimise our services.
You can manage or decline non-essential cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some platform features. Essential cookies cannot be disabled as they are critical to the security and basic operation of your account.
Your Privacy Rights
As an everwin member and data subject under Malaysia's Personal Data Protection Act 2010, you have specific rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.
To submit any request relating to your data rights, please contact our privacy team by email. We will respond within 14 business days and may need to verify your identity first to protect the security of your account.
Data Retention & Deletion
Everwin retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. Retention periods vary according to the type of data and the relevant legal requirements.
Active account data is retained for the duration of your membership. After account closure, financial transaction data is kept for a minimum of 7 years to meet anti-money laundering legal requirements. Data that is no longer needed is securely deleted or anonymised using established procedures.
- Active account data: Retained for the duration of active membership.
- Financial transaction records: Minimum 7 years after each transaction.
- Security and activity logs: 12 months from the date the log was created.
- Closed account data: Anonymised after the mandatory retention period has expired.
- KYC records: 5 years after the business relationship ends, in accordance with AMLA requirements.
Children's Privacy
The everwin platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18. Should we discover that data from an underage individual has been inadvertently collected, we will take immediate action to delete that data and close the account in question.
If you are a parent or guardian who believes your child has registered on our platform without authorisation, please contact our support team immediately. We will investigate and respond within 24 hours.
Everwin employs a comprehensive KYC verification system, including identity document checks, to ensure all members meet the minimum age requirement of 18 years. We take this responsibility seriously and have zero tolerance for any attempt to circumvent the age verification process.
Privacy Policy Amendments
Everwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to notifying you of any significant amendments in a clear and easy-to-understand manner.
Material changes — such as updates to how we use your data or new categories of data collected — will be communicated via in-platform notifications or email at least 14 days before taking effect. Minor changes such as text corrections or additional clarifications may be updated without specific notice. The "Updated" date at the top of this document always reflects the latest version in effect.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the everwin privacy team is ready to listen and assist you. We take every privacy inquiry seriously and are committed to providing clear responses within the stipulated timeframe.
- Privacy Email: [email protected]
- Live Chat: Available 24/7 via the everwin platform
- Response time: Within 14 business days for official data requests
- Urgent security complaints: Prioritized and processed within 24 hours